The Customer Systems Team at Apple is seeking an experienced Site Reliability Engineer to design, build, and deliver highly scalable and reliable cloud infrastructure. This role involves working closely with cross-functional teams and business leaders to implement innovative solutions that enhance the customer experience. The ideal candidate will be motivated by making a real impact and will thrive in a diverse and inclusive environment. If you are excited about infrastructure as code, automation, and intelligent monitoring, this position is for you.

• 3+ years of experience with deploying and managing Kubernetes using Helm
• Experience with Shell Scripting, Python, and Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, and Alertmanager
• Deep understanding of networking protocols such as DNS, TCP, and HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's degree in Computer Science or equivalent experience
• Experience in deploying, monitoring, and supporting Java applications
• Experience with ArgoCD and the GitOps model
• Experience in defining, monitoring, and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies quickly
• Excellent problem-solving, critical thinking, and interpersonal skills
• Good communication skills for collaboration with distributed teams

• Design and deliver highly scalable and reliable cloud infrastructure.
• Collaborate with cross-functional teams and business leaders to implement new solutions.
• Deploy and manage Kubernetes environments using Helm.
• Monitor applications and infrastructure using various monitoring tools.
• Set up and manage CI/CD pipelines for efficient deployment.
• Support and monitor Java applications in a production environment.
• Define and achieve key operational metrics such as MTTR and SLO.
• Utilize GenAI tools for workflow automation in infrastructure management.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.