As an IT Support Engineer I at Amazon, you will leverage your technical skills to provide high-quality support for computer hardware, operating systems, and enterprise application software. You will be part of the Operations Technology Solutions team, which is essential for maintaining the efficiency of Amazon's operations. The role requires troubleshooting and resolving straightforward technical issues while ensuring that IT infrastructure remains operational. You will also engage with management and staff to enhance IT solutions and support customers across multiple locations.

• High school or equivalent diploma.
• 2+ years of professional experience in IT support.
• Bachelor's degree or equivalent experience in IT-related fields such as networking or system administration.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of networking experience including DNS, DHCP, and TCP/IP.
• 1+ years of IT client, server, and network service delivery experience.
• Possess and maintain a current, valid Driver License.

• Perform network engineering and troubleshooting in various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects and maintain or create policies and procedures.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings and remote locations.
• Travel within the local or regional area to provide customer support.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.