The role is for a Software Development Engineer in the AWS Applied AI Solutions organization, focusing on developing innovative technology solutions for modern contact centers in the cloud. The team is dedicated to solving complex engineering and algorithmic problems while maintaining a strong customer focus. Engineers will have the opportunity to design and deliver scalable systems and work closely with senior technical leaders. This position offers a chance to shape the technology and product in a fast-growing business environment.

• 5+ years of non-internship professional software development experience
• 5+ years of programming experience with at least one software programming language
• 5+ years of experience leading design or architecture of new and existing systems
• Experience as a mentor or tech lead in an engineering team
• 5+ years of experience in the full software development life cycle
• Bachelor's degree in computer science or equivalent

• Own code end-to-end from design to development
• Work closely with senior technical leaders within the team and across AWS
• Develop the next generation contact center solutions
• Design and deliver scalable and resilient systems
• Maintain a constant focus on customer needs

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.