This role is part of the AWS Applied AI Solutions organization, focusing on delivering intuitive technology solutions that enhance customer engagement. The team aims to create customer-centric experiences through reliable and scalable engagement services. Candidates will work with Amazon Connect, an AI-powered customer experience solution, to help organizations improve their interactions with customers. The position emphasizes the importance of diverse experiences and a culture of inclusion within AWS.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience with design patterns, reliability, and scaling
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations
• Bachelor's degree in computer science or equivalent

• Develop and implement software solutions that meet customer needs
• Design and architect new systems while ensuring reliability and scalability
• Participate in the full software development life cycle, including coding, testing, and deployment
• Collaborate with team members to enhance customer engagement strategies
• Contribute to a culture of inclusion and continuous learning within the team

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.