The Product Support Engineer at Jacobs will play a crucial role in assisting transportation planners and engineers by leveraging the StreetLight InSight® product suite. This position involves working closely with customers to resolve technical issues and improve their experience with the software. The ideal candidate will thrive in a collaborative, fast-paced environment and will be responsible for analyzing transportation datasets. This role requires a blend of technical problem-solving, customer interaction, and data analysis skills.

• Bachelor’s degree in a technical or analytical discipline such as Transportation, Urban Planning, Data Analytics, Engineering, or a related field.
• 2+ years of experience in a customer-facing role.
• 2+ years of technical experience implementing, supporting, developing, or troubleshooting software solutions.
• 2+ years of experience in transportation, mobility, urban planning, or related industries.
• Strong problem-solving skills with the ability to think critically and independently.

• Provide comprehensive support for users of StreetLight InSight® products and metrics.
• Resolve customer issues quickly within published SLAs while maintaining a high level of customer confidence and satisfaction.
• Investigate, troubleshoot, and analyze technical issues with a focus on root cause identification and long-term resolution.
• Support operational workflows and processes related to StreetLight InSight® products.
• Analyze large transportation and mobility datasets to identify anomalies, trends, patterns, and performance issues.

• Employees at Jacobs are often offered benefits designed around physical, emotional, financial and social wellbeing, including health and safety programs, mental health support, retirement and financial planning resources, flexible time off and initiatives that support a strong culture of caring.