This role involves contributing to the development and enhancement of generative AI features within Apple's Customer Support AI team. The team focuses on building multi-turn, conversational applications to improve customer experience across various business lines. You will work alongside engineers, data scientists, and researchers to innovate and optimize a multi-modal, multi-agent platform. This position offers significant opportunities for growth and innovation in the generative AI space.

• 4+ years of hands-on experience in machine learning, backend engineering, or data engineering.
• 1+ year of hands-on experience in training, fine-tuning, or evaluating large language models.
• Proficiency in machine learning libraries such as transformers and datasets.
• Bachelor's or Master's degree in Computer Science, Machine Learning, or a related field, or equivalent practical experience.
• Foundational understanding of retrieval-augmented generation architectures and vector-based retrieval systems.
• Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.
• Experience with deploying to cloud environments such as AWS or GCP is required.

• Contribute to model development and fine-tuning workflows for generative AI features.
• Design and evaluate retrieval strategies for grounding large models in product-relevant data.
• Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
• Partner with data and platform engineers to ensure scalable deployment and monitoring.
• Enhance a multi-modal, multi-agent platform with a focus on incorporating research to improve latency, cost, and customer experience.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.