As a CoreOS Engineer in Enterprise Services at Apple, you will be the subject matter expert for the organization, leveraging your deep expertise and broad knowledge. You will work with a dynamic team focused on providing advanced technical leadership and empowering support teams worldwide. Your role will involve acting as a trusted technical advisor for complex customer challenges and driving technical excellence through documentation and training initiatives. This position requires strong collaboration and communication skills to engage effectively with diverse audiences.

• Bachelor's degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role.
• Experience serving as a technical lead for customer-facing and executive-level escalations.
• Expertise in platform stability, app security, platform security, and macOS process management.
• Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience.
• Experience with scripting and software updates.
• Experience leading documentation, training, and peer development initiatives.
• Experience acting as a technical consultant to cross-functional partners and peers.
• Ability to operate in ambiguous or changing environments while maintaining technical rigor.
• Ability to communicate technical concepts to diverse audiences.
• Collaboration, leadership, and facilitation skills.
• Ability to assess situations and determine technical solutions.

• Serve as the subject matter expert for the Enterprise Services organization.
• Act as a trusted technical advisor for complex customer challenges and internal consultations.
• Engage directly in customer calls to ensure consistent, high-quality technical support.
• Drive issue resolution and technical excellence at scale.
• Guide documentation, training, and peer development efforts across the organization.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.