The role is within the Reliability Operations team at Morgan Stanley Wealth Management Technology, focusing on user and systems support, monitoring systems alerts, and taking corrective actions. The team ensures the stability, resilience, and performance of technology platforms that support the Wealth Management business. This position requires strong technical understanding and the ability to communicate effectively with users. The role involves managing a cross-regional team and fostering a culture of operational excellence.

• Bachelor's degree with 12-18+ years in technology production management or related roles in financial services.
• Deep understanding of front-to-back asset-management workflows, trading systems, and data platforms.
• Demonstrated leadership in mission-critical technology operations and incident management.
• Strong understanding of global client-service expectations and regulatory frameworks.
• Excellent communication skills with experience presenting to senior leadership.
• Ability to lead cross-regional teams and influence stakeholders globally.
• Familiarity with monitoring, observability, automation, and cloud/DevOps concepts preferred.

• Own the end-to-end health and stability of production applications used across the WM Tech footprint.
• Lead incident, problem, and crisis management including cross-functional war rooms and senior-level communication.
• Drive implementation of operational controls, monitoring, observability, and capacity-management practices.
• Oversee change management, readiness assessments, and production transition for new technology capabilities.
• Establish and manage SLAs, KPIs, and operational dashboards to track technology performance.
• Lead root-cause analysis and ensure remediation plans are completed and measured.
• Build strong partnerships with the broader IM Tech organization and the MSIM business organization.
• Manage and develop a cross regional team and foster a culture of accountability and operational excellence.
• Oversee vendor performance and adherence to service standards.

• Morgan Stanley offers extensive benefits that support employees’ careers, health, finances, and families, including top-tier medical coverage, mental health support, generous parental leave, fertility and family-building benefits, and robust retirement and stock purchase plans. Employees also gain access to continuous learning and networking opportunities, volunteer and giving programs aligned with the firm’s values, and hundreds of lifestyle perks like discounted products, cultural and entertainment tickets, and commuter savings.