The Service Engineer role within the Customer Reliability Engineering team at Microsoft focuses on building and managing end-to-end solutions that enhance operational excellence in the Azure Cloud. This position requires a blend of operational rigor and AI skills to develop intelligent agents and automated systems that improve incident management and customer reliability. The team emphasizes collaboration across various engineering and customer-facing teams to address operational challenges effectively. The culture promotes empowerment, inclusion, and a growth mindset, aiming to deliver world-class cloud services to customers.

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• 5+ years of experience in cloud operations, incident response, or problem management is preferred.
• Familiarity with AI/ML technologies such as large language models (LLMs) and AI-assisted coding is preferred.
• Proficiency in big data concepts and query writing using Kusto/KQL and data visualization tools is preferred.

• Contribute to building intelligent agents, LLM-powered workflows, and AI-assisted coding tools that automate incident triage and operational intelligence.
• Build and maintain data integrations across incident management systems and Azure DevOps.
• Identify and automate manual processes while building monitoring and self-healing capabilities.
• Work with various teams to translate business requirements into technical solutions.
• Use metrics to assess operational effectiveness and the impact of reliability improvements.
• Adapt quickly to changing priorities during cloud operations and engage during major incidents.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.