The Solutions Engineer for Content Apps and Partner Engagement (CAPE) team focuses on developing technical solutions to assist developers in distributing their apps and games within the Amazon Appstore. This role involves working closely with third-party developers to troubleshoot application development issues and improve the overall developer experience. The team manages technical support for customer and partner issues, ensuring effective communication and collaboration across various channels. A strong understanding of mobile app technologies and a passion for the app space are essential for success in this position.

• Bachelor's degree in computer science or equivalent.
• 4+ years of technical support experience.
• 4+ years of software development experience with object-oriented languages.
• Proven track record in working on enterprise-level large-scale n-tier applications.

• Provide escalation level debugging and troubleshooting for app developers.
• Analyze, solve, and create solutions for developers.
• Develop documentation and materials to support developers.
• Act as a subject matter expert for Amazon mobile APIs and Services.
• Drive projects to improve the Amazon developer experience.
• Provide engineering support for incoming tickets, including extensive troubleshooting.
• Maintain coding projects primarily in Perl or shell scripts, web technologies, and Java.
• Read and understand complex application code and make code fixes.
• Develop tools to aid operations and maintenance.
• Manage customer notifications and workflow coordination to maintain service level agreements.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.