The role involves working as a Systems Development Engineer at Amazon Health Services, focusing on platform engineering and development to enhance health services tools. The team is dedicated to solving business challenges through innovative technology, impacting the health and well-being of millions of customers. Candidates will engage in designing, developing, and maintaining systems while managing ambiguity in a fast-paced environment. The position requires collaboration with stakeholders to drive continuous improvement and optimize operational workflows.

• 2+ years of non-internship professional software development experience
• 1+ years of experience designing or architecting new and existing systems
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, or Ruby
• 3+ years of administrative experience in networking, storage systems, and operating systems
• 2+ years of contact center experience or experience with AWS services or other cloud offerings
• Experience working in an Agile environment using the Scrum methodology

• Design, develop, and maintain NICE CXone Studio scripts and IVR call flows.
• Build and configure platforms supporting Amazon Health Services tools.
• Build and QA call routing with stakeholders and develop coding standards.
• Provide Tier 3 support and troubleshoot distributed systems using remote access tools.
• Manage user lifecycle, phone number operations, and CXone/Zoom admin functions.
• Create and maintain SOPs, design documents, and call routing diagrams.
• Lead NICE CXone project initiatives and communicate progress to stakeholders.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.