The Systems Engineer role within the Enterprise Engineering organization focuses on managing one of the largest macOS client fleets globally. The team is dedicated to enhancing Amazon's security while ensuring a seamless productivity experience for users. This position emphasizes diagnosing complex macOS issues at an enterprise scale and maintaining fleet health. The ideal candidate will thrive in high-pressure troubleshooting scenarios and contribute to operational excellence across the global device estate.

• 5+ years of systems engineering experience
• 4+ years of experience in site reliability engineering (SRE), systems administration, DevOps, security administration, or network administration
• Experience with programming languages such as Python, Java, Perl, PHP, Ruby, Bash, or Shell
• 5+ years of Apple platform development experience
• Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• Experience working in a 24/7 production environment

• Troubleshoot and resolve complex macOS issues in a globally scaled enterprise environment
• Manage macOS fleet operations including OS patching, software deployments, and MDM policy enforcement
• Monitor fleet health and proactively identify trends and emerging issues
• Drive incident response and lead triage for fleet-impacting events
• Maintain and improve client management service infrastructure hosted in AWS
• Develop runbooks and knowledge base documentation for recurring issues
• Collaborate with engineering teams on OS upgrade rollouts and compatibility testing
• Contribute to automation of repetitive operational tasks to improve fleet reliability

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.