As an ITS Support Engineer at Amazon, you will be part of a dynamic IT Services team dedicated to providing seamless technical support to corporate employees. Your role will involve diagnosing and resolving hardware and software issues while ensuring productivity remains uninterrupted. You will engage with various teams, acting as a trusted advisor and mentor, and participate in continuous improvement projects. This position requires a customer-focused mindset and the ability to thrive in a fast-paced environment.

• 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate Windows, Mac, or Linux operating systems.
• 2+ years of experience supporting and maintaining a corporate network environment.
• High school diploma or equivalent.
• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

• Deliver on-site, high-quality, hands-on support by diagnosing, troubleshooting, and resolving issues.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training, and developing peers and new team members.
• Continuously expand skills and maintain knowledge of IT policies.
• Participate in 24/7 on-call duty for isolated high-severity incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.