The ITS Support Engineer role at Amazon involves providing high-quality technical support to corporate employees, ensuring their IT needs are met efficiently. The team is dynamic and collaborative, focusing on solving technical challenges in a fast-paced environment. Engineers will engage with various teams to deliver personalized support and implement solutions that enhance productivity. This position requires a strong understanding of IT systems and the ability to mentor peers while adapting to new technologies.

• 1+ years of experience with Windows Server technologies including AD, DFS, Print Services, and SCCM.
• 2+ years of experience troubleshooting in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate settings with Windows, Mac, or Linux operating systems.
• 2+ years of experience maintaining a corporate network environment.
• High school diploma or equivalent.
• 2+ years of experience in computer networking.
• Experience supporting video conference and teleconference equipment.

• Deliver on-site, high-quality support by diagnosing, troubleshooting, and resolving technical issues.
• Assist in triaging and escalating system or network outages to minimize downtime.
• Execute change management activities in a high availability environment.
• Collaborate with partner teams and vendors on continuous improvement projects.
• Manage and oversee IT asset inventories effectively.
• Participate in hiring efforts and mentor new team members.
• Continuously expand technical skills and maintain knowledge of IT policies.
• Participate in 24/7 on-call duty for high-severity incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.