The ITS Support Engineer role at Amazon involves providing high-quality technical support to corporate employees, ensuring their IT systems function seamlessly. This position is part of the IT Services team, which focuses on solving technical challenges in a dynamic environment. Engineers will engage with various teams to understand unique IT needs and deliver personalized support. The role requires a blend of technical expertise and customer service skills to maintain productivity and operational excellence.

• High School diploma or equivalent
• Experience working in a customer-facing role
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP
• 2+ years of troubleshooting experience in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Occasional travel required based on needs of the business

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training and developing peers and new team members as a mentor.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies.
• Participate in 24/7 on-call duty required for isolated high-severity incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.