The Software Development Engineer role in the Customer Journey team at Amazon focuses on enhancing customer service through innovative technology solutions. The team is dedicated to improving customer experiences by leveraging AI and machine learning to optimize contact center systems. This position involves collaborating with cross-disciplinary teams to design and build technologies that streamline customer interactions. The engineer will also be responsible for ensuring high-quality deliverables and supporting the services owned by the software team.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience, including coding standards and code reviews
• Bachelor's degree in computer science or equivalent

• Collaborate with experienced cross-disciplinary teams to design and bring innovative products to market.
• Design and build technologies in a large distributed computing environment.
• Work in an agile environment to deliver high-quality software.
• Conduct peer code reviews to ensure code quality.
• Participate in an on-call rotation to support the services owned by the software team.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.