As an ITS Support Engineer at Amazon, you will be part of a dynamic IT Services team dedicated to providing seamless technical support to corporate employees. Your role will involve diagnosing and resolving hardware and software issues, ensuring that employees have the tools they need to be productive. You will work in a fast-paced environment, collaborating with various teams and mentoring peers. This position offers the opportunity to make a significant impact on Amazon's operations and employee experience.

• High school or equivalent diploma
• Experience working in a customer-facing role
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Experience supporting video conference and teleconference equipment
• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other industry relevant certifications
• Experience in Active Directory and Windows Server backup solutions
• Ability to write simple scripts in an administrative language
• Proven ability to develop clear, concise change management and standard operating procedure documentation

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training and developing peers and new team members as a mentor.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies.
• Participate in 24/7 on-call duty required for isolated high-severity incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.