As an IT Support Engineer I at Amazon, you will be integral to the Operations team, providing high-quality support for computer hardware, operating systems, and enterprise application software. You will leverage your technical skills to implement solutions and troubleshoot issues in a fast-paced environment. The role requires self-motivation and the ability to work independently while managing local technical projects. You will also interact with management and staff to enhance IT solutions and ensure system availability.

• High school diploma or equivalent.
• 1+ years of experience in a professional environment.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of IT client, server, and network service delivery experience.
• Fluency in Cisco/networking and either Linux and/or Microsoft.
• Possession of a current, valid Driver License.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant industry certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, or AWS are preferred.

• Perform network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects effectively.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Move up to 49lbs and stand or walk during shifts lasting up to 12 hours.
• Travel up to 25% of the time.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.