The Customer Service Engineer (CSE) role at KLA involves providing technical support and repair services for complex capital equipment at customer sites. The CSE is responsible for ensuring customer satisfaction and operational quality of the systems. This position requires strong troubleshooting skills and the ability to work in a cleanroom environment. The CSE will collaborate with various teams to maintain equipment performance and assist in training less experienced engineers.

• Bachelor's Level Degree or equivalent experience
• Understanding of troubleshooting in software, electronics, optics, mechanical, and electro-mechanical systems
• Good interpersonal and communication skills
• Ability to work under pressure and meet stringent timelines

• Provide customer service support for advanced KLA products.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain preventive maintenance schedules on KLA tools at customer sites.
• Repair and update equipment at customer sites, including complex system-level problems.
• Prepare field service reports on customer support activities.
• Cross-train and assist other field service engineers as needed.
• Conduct customer orientation and technical training on equipment maintenance support.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.