The role involves overseeing the operation and management of critical systems in AWS data centers, ensuring high standards for safety and security while maintaining optimal performance and efficiency. You will work with a diverse team of engineers and specialists, addressing complex technical issues and collaborating on projects to enhance facility operations. The position requires hands-on troubleshooting of electrical and mechanical equipment, along with training and guiding engineering technicians. An inclusive culture encourages innovative ideas and empowers you to see projects through to completion.

• 3+ years of vendor management experience
• 4+ years of relevant work in a data center or other critical environment experience
• 5+ years of data center engineering or operations experience
• 5+ years of Microsoft Office including Outlook, Word, and Excel experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Electrical or mechanical Journeyman License
• Operating engineering license such as DC II, DC III, or equivalent
• 3+ years of construction or project management experience

• Act as the primary escalation point for all facilities-related issues.
• Oversee operation and management of routine and emergency services on critical systems.
• Perform root cause analysis of equipment failures and troubleshoot facilities within internal SLAs.
• Provide training and guidance to Engineering Operations Technicians.
• Create and deploy new standard practices for Engineering Operations Technicians and vendor support teams.
• Assist in the build-out of new facilities and projects to increase current facility efficiency.
• Communicate complex technical information to a non-technical audience.
• Work with IT managers and business leaders to coordinate projects and manage capacity.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Establish building performance benchmarks and prepare reports on facility operations.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.