The Product Engineer for Product Support at KLA is a self-motivated and process-driven individual responsible for defining and executing product service strategies within the KLA-ECI Division. This role focuses on ensuring robust serviceability across the full Product Life Cycle (PLC) while bridging engineering, service, and customer needs. The position involves working on complex capital equipment systems that integrate chemistry, hardware, and service engineering. The engineer will play a key role in new product introductions and long-term product success.

• Strong system-level knowledge within capital equipment or advanced manufacturing environments
• Hands-on experience in technical service, troubleshooting, or product support
• Ability to connect engineering design with real-world service challenges
• Passion for solving complex problems and improving product performance in the field
• Strong collaboration skills across engineering, service, and customer teams
• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience

• Own serviceability across the product lifecycle (PLC)
• Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mind
• Lead Product Support Strategy
• Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releases
• Drive Reliability & Cost Optimization by improving field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategies
• Enhance Field Execution & Best Practices by collaborating with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful training
• Support the Installed Base by analyzing field issues, refining service documentation, improving training, and driving continuous improvement across global operations
• Engage directly with customers by traveling onsite to support tool installs, escalations, and performance optimization

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.