As an IT Support Engineer I at Amazon, you will play a crucial role in providing high-quality technical support for computer hardware, operating systems, and enterprise application software. You will work within a defined geographical area, ensuring that IT infrastructure remains operational and efficient. The position requires self-motivation and the ability to troubleshoot and solve problems in a fast-paced environment. You will also interact with management and staff to enhance IT solutions and support multiple customers across various locations.

• 2+ years of professional experience in IT support or related fields
• Bachelor's degree or equivalent experience in IT-related fields such as networking or systems administration
• 2+ years of experience troubleshooting in a multi-user high availability environment
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
• 1+ years of experience in IT client, server, and network service delivery
• Valid driver's license
• High school diploma or equivalent
• 2+ years of networking experience including DNS, DHCP, and TCP/IP
• CompTIA A+, CompTIA Network+, or other relevant certifications
• Experience in data center design or operations
• Strong communication skills in English, both oral and written
• Proven ability to manage multiple projects and prioritize tasks

• Perform network engineering and troubleshooting across various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects and maintain or create policies and procedures.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings and remote locations.
• Travel within the local or regional area to provide customer support.
• Move up to 49lbs and stand or walk during shifts lasting up to 12 hours.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.