This position is for a Systems / DevOps Engineer at Amazon Web Services (AWS) in Herndon, VA, focusing on providing innovative cloud computing solutions for the U.S. Intelligence Community and Defense agencies. The role involves working with a dedicated technical team to enhance mission-critical services in Amazon Dedicated Clouds. Candidates must possess an active TS/SCI security clearance and be prepared to tackle complex technical challenges while improving customer experiences. AWS values diversity and offers a supportive work environment that promotes career growth and work-life balance.

• High school diploma or equivalent, or A+ or CND or Network+ or Security+ certification.
• 1+ years of Linux systems administration experience.
• 1+ years of technical troubleshooting or support experience.
• 1+ years of networking experience.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.
• 1+ years of cloud computing technologies experience.
• 1+ years of support procedures and methodologies for production computing environments experience.
• Experience debugging, diagnosing, and troubleshooting complex, production software issues.
• Experience using data, reporting, or tools to measure performance and make adjustments accordingly.

• Help U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions.
• Own and advance mission-critical services in Amazon Dedicated Clouds.
• Dive deep into technical issues to improve customer experience.
• Collaborate with engineers and technical managers to address specific customer needs.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.