The Executive Customer Care and Social Media Specialist at StubHub is responsible for managing high-level executive inquiries and social media interactions with professionalism and strategic insight. This role focuses on resolving escalated customer complaints while proactively identifying systemic issues to enhance the customer experience. The specialist will serve as a brand ambassador, ensuring a positive presence on social media and addressing customer concerns effectively. This position requires excellent communication skills and a commitment to maintaining high standards of customer satisfaction.

• 2+ years of customer service experience required.
• 1+ year(s) experience handling executive customer escalations concerns preferred.
• Solid understanding of the social media landscape including platforms like Facebook, Twitter, and Instagram.
• Prior experience supporting social media platforms preferred.

• Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
• Tackle complex issues including Attorney General inquiries and consumer complaint platform escalations with professionalism.
• Serve as a frontline ambassador on social media channels, addressing customer inquiries and comments with enthusiasm.
• Utilize thorough research to resolve customer issues, aiming for first-contact resolution whenever possible.
• Monitor and moderate online community discussions to maintain respectful interactions.
• Create and update community articles to provide comprehensive resources for customers.

• Employees at StubHub may receive benefits such as health coverage, retirement savings options, and other perks typical of large technology and e-commerce companies, supporting both their professional growth and overall well-being.