The Customer Systems Team at Apple is seeking an experienced Site Reliability Engineer to design, build, and deliver scalable and reliable cloud infrastructure. This role involves working closely with cross-functional teams and business leaders to implement innovative solutions that enhance customer experiences. The ideal candidate will be passionate about automation, infrastructure as code, and intelligent monitoring. This position offers the opportunity to make a significant impact within a diverse and inclusive company.

• 3+ years of experience with deploying and managing Kubernetes using Helm
• Experience with Shell Scripting, Python, and Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, and Alertmanager
• Deep understanding of networking protocols such as DNS, TCP, and HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's degree in Computer Science or equivalent experience
• Experience in deploying, monitoring, and supporting Java applications
• Experience with ArgoCD and the GitOps model
• Experience in defining, monitoring, and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies quickly
• Excellent problem-solving, critical thinking, and interpersonal skills
• Good communication skills for collaborating with distributed teams

• Design, build, and deliver highly scalable and reliable cloud infrastructure.
• Work closely with cross-functional teams and business leaders to implement new solutions.
• Deploy and manage Kubernetes environments using Helm.
• Monitor applications and infrastructure using tools like Splunk, Grafana, and Prometheus.
• Set up and manage CI/CD pipelines to streamline deployment processes.
• Support and monitor Java applications to ensure optimal performance.
• Define and achieve key operational metrics such as MTTR and SLO.
• Utilize GenAI tools for workflow automation in infrastructure management.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.