The eDiPS Services Team provides technical support for electronic trading and services platforms to both external and internal clients. This global team operates 24x7, focusing on authentication, entitlements, and troubleshooting trade flow issues across various platforms. The role involves interacting with clients, coordinating support across regions, and managing new business initiatives. Candidates should possess strong financial industry knowledge and project management skills.

• Broad financial industry knowledge and experience is required.
• Digital financial experience is a significant plus.
• Knowledge of internet-based applications including Windows, Google, and iOS platforms is necessary.
• Ability to deliver superior professional service to internal and external clients is essential.
• Bachelor's degree in Business, Economics, or a related field is required.

• Provide technical platform support and client training for various web platforms and applications.
• Interact with external clients via telephone and email, and sometimes face-to-face.
• Coordinate seamless client coverage between Asia-Pac, EMEA, and Americas regions.
• Troubleshoot and escalate problems to stakeholders in a timely manner.
• Identify enhancement and automation opportunities and facilitate their inclusion in application development.
• Project manage new business start-up initiatives.
• Adhere to the firm's compliance and risk management procedures.
• Perform statistical analysis and business reporting for marketing and sales teams.

• Employees at Goldman Sachs are often offered comprehensive benefits, including medical, dental, life and disability coverage, generous vacation and holidays, and robust wellness resources such as EAP counseling, medical advocacy, on-site/virtual health services, and fitness support. Financial perks typically include retirement savings programs, live financial education, education support, and wealth-creation opportunities through equity awards and select investment programs. Many locations also provide family benefits (childcare resources, parental and family leaves, adoption/surrogacy support) and flexible work options like part-time schedules, job sharing, telecommuting, and alternate hours.