The Apps Sup Tech Lead Analyst role is focused on providing technical and business support for Citi's global Asset Servicing Business. The position is part of the ASPEN Team based in Tampa, which aims to enhance application stability and efficiency. The analyst will work closely with senior business partners to resolve issues and drive improvements in service delivery. This role requires strong technical expertise and the ability to communicate effectively with both technical and non-technical stakeholders.

• Strong functional knowledge of Investment banking and Asset Servicing business.
• Proven experience supporting business-critical applications in a global markets or trading environment.
• Strong SQL skills with experience working with relational databases such as Oracle or SQL Server.
• Experience with middleware and messaging technologies such as MQ and Kafka.
• Demonstrable scripting ability in Python or shell scripting for automation and analysis.
• Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, or Grafana.
• Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
• Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non-technical stakeholders.
• Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
• 6-10 years of experience in a relevant field.

• Provide timely, high-quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents.
• Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
• Monitor system health and performance, proactively identifying risks and addressing issues before they impact business.
• Own the full incident lifecycle from detection through resolution, including stakeholder communication.
• Lead root cause analysis and post-incident reviews, driving permanent remediation and risk reduction.
• Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
• Provide technical mentorship and guidance to junior support engineers.
• Participate in a rotational on-call schedule, including weekend support, for critical systems.
• Develop and maintain high-quality support documentation, runbooks, and knowledge base articles.
• Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.