The IT Business Lead Analyst is a senior-level position within Citi’s Third-Party Source to Pay Technology team. This role focuses on managing and implementing core and strategic platforms in the Staffing Office and Supply Chain domain. The analyst will act as a liaison between business users and technologists, ensuring effective communication and collaboration. Key responsibilities include supporting SaaS platforms and middleware integration while managing vendor relationships and compliance with security policies.

• 6-10 years of experience in business analysis or related field
• Proficiency in MS Office, especially Excel for data analysis
• Excellent analytical and problem-solving skills
• Strong communications and interpersonal skills
• Experience with all phases of the Software Development Life Cycle
• Bachelor's degree or equivalent experience; Master's degree preferred
• Experience implementing and managing SaaS platforms like SAP Fieldglass and SAP Concur
• Familiarity with AI/Gen AI tools and concepts

• Implement and support strategic corporate SaaS platforms and middleware integration layer.
• Manage external vendor relationships to ensure compliance with information security policies.
• Provide input during development phases, including defining systems scope and objectives.
• Identify and communicate risks and impacts, proposing risk mitigation options.
• Consult with business clients to determine system functional specifications.
• Perform feasibility analysis for significant process changes and develop process improvements.
• Evaluate new IT developments and recommend appropriate systems alternatives.
• Provide in-depth analyses to define problems and develop innovative solutions.
• Supervise day-to-day staff management issues, including resource management and mentoring.
• Act as a subject matter expert to senior stakeholders and team members.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.