The role is for a seasoned engineer on the Customer Service Platform team at Netflix, focusing on enhancing customer service technology through innovative solutions. The team is responsible for creating a scalable and resilient ecosystem that integrates both in-house and vendor solutions. The engineer will work on building features that meet technical and business objectives while collaborating with various stakeholders. A strong emphasis is placed on operational efficiency and leveraging Generative AI to transform customer service experiences.

• Experience with TypeScript or JavaScript.
• Experience with modern UI frameworks such as React.
• Solid experience in object-oriented programming in Java, C++, or similar languages.
• Solid experience with API technologies such as GraphQL, gRPC, and REST.
• Solid knowledge of data structures, database schema design, and modern design patterns.
• Extensive experience integrating internal and/or third-party services.
• Experience with cloud computing platforms like Amazon Web Services.

• Ideate, build, test, and deploy robust features that meet both technical and business objectives.
• Collaborate closely with Netflix engineering teams, product stakeholders, and external vendors.
• Maintain a platform mindset to handle massive end-user traffic and integrate vendor solutions.
• Transform the technology ecosystem from legacy applications to a modern hybrid architecture.
• Focus on operational efficiency for both agent and customer experiences.

• Employees at Netflix are often offered flexible, people-first benefits—unlimited time away, generous parental leave, global family-forming support, mental-health programs (mindfulness, free counseling/coaching), and health coverage tailored by country. Financially, Netflix pays at personal top-of-market and lets employees choose their mix of cash vs. fully-vested 10-year stock options, alongside donation and volunteer matching. Convenience perks can include trust-based travel/expense policies, relocation support, and “Work, Not Drive” rideshare flexibility.