The Senior Operations Engineer role at Apple focuses on supporting critical systems within the Retail Engineering Store Operations & Support team. This hands-on position involves troubleshooting and resolving issues that affect Apple's global retail environment. The role requires deep technical expertise in key systems and collaboration with various teams to enhance operational processes. The ideal candidate will thrive in a fast-paced environment and contribute to the automation and orchestration of operations.

• Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience supporting critical, customer-facing systems in a high-volume production environment.
• 3+ years of hands-on experience with incident management platforms and issue tracking tools.
• 3+ years of practical experience with Splunk, including dashboard creation and alert configuration.
• 3+ years of experience performing structured root cause analysis using application logs and telemetry.
• Hands-on experience building and orchestrating workflows with AI-augmented operational tooling.
• Strong understanding of networking fundamentals and the ability to diagnose connectivity issues.
• Experience with scripting languages for log analysis and operational workflow automation.
• Familiarity with CI/CD pipelines and release management processes.
• Proficiency in ITIL practices, including incident, problem, and change management.

• Own deep technical expertise across critical systems including Point of Sale and Apple Financial Services.
• Detect and resolve issues impacting the global retail environment.
• Drive root cause analysis and deliver process improvements.
• Communicate complex technical issues clearly to both technical and non-technical stakeholders.
• Collaborate closely with Engineering, SRE, and business teams.
• Build and extend GenAI agents and automation tools.
• Support the Apple Online Store and over 500 Apple Retail Stores with technical services.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.