The NVIDIA Experience Team is looking for a highly technical Director of Solution Engineering who will engage directly with end customers. This role involves working with NVIDIA's customer ecosystem, including CSPs, enterprises, and OEMs, to provide world-class support for AI server products. The ideal candidate will translate customer needs into robust solutions while driving execution and collaboration across teams. This position requires a focus on continuous improvement and mentoring new engineers.

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• 15+ overall years of hardware and/or software engineering experience.
• 5+ years of management experience.
• Demonstrated ability to engage and moderate successful interactions with engineering partners, vendors, and customers.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience.

• Provide direct support to NVIDIA customers to resolve or advance customer solutions and issues.
• Drive RMA Operations excellence and CRM roadmaps while interfacing with partners.
• Develop and implement metrics to measure program effectiveness and identify areas for improvement.
• Cultivate a culture of continuous improvement by finding opportunities for process enhancements.
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.