Join Intel's IPU engineering team as a frontline technical interface with strategic customers. This role involves leading system-level debug and issue resolution for Intel's networking IPU deployments. You will work directly with customers to diagnose and resolve complex hardware, firmware, and software issues. Your contributions will directly impact product success, deployment quality, and customer satisfaction.

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field
• 5+ years of experience in system-level debug across hardware, firmware, and software
• Strong experience with networking systems, drivers, and Linux environments
• Experience debugging complex silicon/system issues in lab or customer environments

• Act as the primary technical point of contact for customer-reported issues
• Lead real-time triage, debug, and resolution of complex system issues in customer environments
• Communicate findings, status, and mitigation plans clearly to customers and stakeholders
• Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software
• Reproduce field issues in lab environments and drive end-to-end root cause analysis
• Identify failing components and coordinate resolution across teams
• Partner closely with architecture, design, validation, firmware, and software teams
• Drive escalations, align priorities, and ensure fast issue turnaround
• Support new customer use-cases and deployment enablement
• Improve debug workflows, visibility, and in-field diagnostics

• Intel offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.