The Customer Solutions Engineer role at Google focuses on advocating for users by creating helpful experiences across the product ecosystem. The team collaborates with retail partnerships to enhance the value for merchants and users while ensuring high data quality. This position involves working closely with Engineering and Product teams to improve Google's products and tools based on data-driven insights. The role requires a mix of technical expertise and customer advocacy to optimize partner integrations and support.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies such as HTML, CSS, JavaScript, or HTTP.
• 3 years of experience coding with one or more programming languages including Java, C/C++, or Python.
• Experience troubleshooting technical issues for internal or external partners or customers.

• Ensure successful partner integrations by providing high-touch expertise, documentation, troubleshooting, and support within defined Service-level agreement (SLAs).
• Partner with Product Managers and Partner Operations Managers to define, prioritize, and advocate for new features that improve performance.
• Perform comprehensive implementation reviews and ensure prompt, proper resolution of all partner technical challenges.
• Develop technical tools and documentation with Engineering to expedite onboarding and enhance operational scaling.
• Deliver partner feedback to cross-functional teams and leverage data and technology to optimize new business opportunities.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.