The role involves providing customer service for the troubleshooting, diagnosing, and repairing of complex capital equipment at customer sites and trade shows. The position is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through various services. The individual will represent the company to customers and ensure their satisfaction with the service provided. This role requires coordination with customers to minimize downtime and support Installation Engineers in problem resolution.

• Bachelor's Level Degree
• 8 years of related work experience

• Update, troubleshoot, diagnose, and repair highly complex capital equipment.
• Represent the company to customers and ensure customer satisfaction.
• Assure operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineers in resolving problems.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.