The IT Support Engineer I role at Amazon focuses on providing high-quality technical support for computer hardware, operating systems, and enterprise application software. This position is part of the OpsTech IT team, which plays a crucial role in ensuring the smooth operation of Amazon's global IT infrastructure. The ideal candidate will be self-motivated and capable of troubleshooting straightforward problems while managing local technical projects. This role requires a blend of technical expertise and the ability to communicate effectively with both technical and non-technical staff.

• High school diploma or equivalent.
• 2+ years of professional experience in IT support.
• Bachelor's degree or equivalent experience in IT-related fields such as networking or system administration.
• 2+ years of experience troubleshooting in a multi-user high availability environment.
• 2+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Possess and maintain a current, valid Driver License.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, or Microsoft hardware installation.

• Perform network engineering and troubleshooting, data cabling, and systems administration.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects and maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings in the area and remote customers.
• Travel within the local or regional area to support customers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.