As an IT Support Engineer I at Amazon, you will play a crucial role in providing high-quality support for computer hardware, operating systems, and enterprise application software across various sites. You will leverage your technical skills to implement solutions and troubleshoot issues in a fast-paced environment. The position requires self-motivated individuals who can take ownership of their work and contribute to continuous improvement in IT solutions. You will also interact with management and staff to enhance operational efficiency and support customers in your designated area.

• High school diploma or equivalent.
• 2+ years of professional experience in IT support.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 2+ years of experience troubleshooting in a multi-user high availability environment.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Possess and maintain a current, valid Driver License.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, or Microsoft hardware installation.

• Perform network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects and maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support customers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.