As an IT Support Engineer I at Amazon, you will play a crucial role in providing high-quality support for computer hardware, operating systems, and enterprise application software. You will be part of a team that ensures the availability of IT infrastructure and develops solutions to operational challenges. This position requires self-motivation and the ability to troubleshoot and solve problems in a fast-paced environment. You will also interact with management and staff to improve IT solutions and support customers across multiple locations.

• 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 2+ years of experience troubleshooting in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of experience in networking, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate Windows, Mac, or Linux operating systems.
• 2+ years of experience maintaining a corporate network environment.
• High school diploma or equivalent.
• 2+ years of experience in computer networking.
• Experience supporting video conference and teleconference equipment.

• Perform network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects effectively.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Move up to 49lbs and stand or walk during shifts lasting up to 12 hours.
• Support customers from multiple buildings in the area and remote customers.
• Travel within the local or regional area to support customers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.