The Customer Engineering Manager II for SMB at Google Cloud will lead a team of experts focused on providing technical and solution advice to customers. This role emphasizes fostering a culture of technical ownership and collaboration across the Google Cloud portfolio. The manager will work closely with sales to define strategies and delivery plans aimed at driving cloud transformation outcomes. The position requires balancing technical leadership with operational excellence to resolve customer challenges effectively.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Leadership experience in people management, team lead, mentorship, or coaching.

• Lead a team of customer engineers focusing on team culture, talent strategy, and skills development.
• Foster customer partnership and provide thought leadership related to cloud solutions.
• Partner with Sales to define technical go-to-market strategies and delivery plans.
• Balance technical leadership with operational excellence by leading workload and opportunity review meetings.
• Work cross-functionally across Google, partners, and the team to resolve technical roadblocks.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.