As an Associate focused on Service Operations at McKinsey, you will join a client service team dedicated to solving complex operational challenges. This role emphasizes the intersection of strategy, technology, and transformation to enhance client experiences. You will work closely with clients to uncover challenges and develop actionable plans that drive change across various operational areas. Your contributions will help clients innovate and improve their processes, ensuring lasting impact and transformation.

• Bachelor's degree required, advanced degree in business, operations, finance, engineering or related disciplines preferred.
• 6+ years of relevant experience with a progressive career trajectory and outstanding professional impact, preferably with large, multi-national companies.
• Experience in tech-enabled transformation of operational processes such as customer care, finance, HR, or middle office.
• Demonstrated experience leading transformational activities within a back office or frontline services environment.
• Highly capable problem solver with strong analytical, conceptual, and quantitative abilities.
• Ability to create work product-focused materials including PowerPoint decks and Excel models.
• Ability to work collaboratively in a team and create an inclusive environment.
• Willingness to travel up to 80% and work in challenging environments.

• Join a client service team and take ownership of a workstream to solve operational challenges.
• Collaborate directly with clients to refine strategies and create lasting transformations.
• Combine research, data analysis, and brainstorming to generate insights and solutions.
• Equip clients with tools and knowledge to continue innovating after project completion.
• Drive lasting impact and build long-term capabilities with clients.

• Employees at McKinsey are often offered a comprehensive benefits package, including medical, dental, and vision coverage, prescription benefits, mental-health resources, expert medical opinions, and travel emergency protection. Financial benefits typically include retirement contributions and savings plans, life/accident/disability insurance, tax-advantaged accounts, and financial coaching. Many roles also feature generous paid time off (including volunteering days), flexible/hybrid work options, family care support (parental leave, fertility/adoption/surrogacy assistance, backup care), tuition reimbursement, transportation benefits, discounts, and matching gifts.