The Technology Consulting - Managed Services - SAP Operations and Delivery Manager role at EY is crucial for ensuring the smooth operation and support of technology solutions. This position is part of the Technology Operations Managed Services team, which collaborates with some of the world's largest companies. The focus is on delivering quality support, driving continuous improvement, and managing technology projects post-transition. The role also involves regular client interaction and requires strong analytical and problem-solving skills.

• A Bachelor’s degree is required.
• Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP projects is necessary.
• Experience with SAP ERP systems, preferably S/4Hana, Rise, and/or Grow is essential.
• Strong customer orientation and experience in customer support operations are required.
• Proficiency in application management ITIL processes and technology service management is important.

• Deliver quality support and resolve issues within the context of key business processes.
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements established by service delivery.
• Participate in client working sessions on a daily basis.
• Run, maintain, and support technology projects post-transition.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.