The Senior Manager role in Technology Consulting at EY focuses on managed services and SAP delivery. This position is pivotal in ensuring the smooth operation and support of technology solutions for clients. The team works with large companies to build innovative solutions and drive continuous improvement. The role involves significant client interaction and leadership in managing delivery teams and client relationships.

• A Bachelor's degree is required.
• Typically, 8 to 10 years of relevant experience in SAP Operations or project management is necessary.
• Experience with SAP ERP systems, including S/4Hana, is essential.
• Strong customer orientation and experience in customer support operations are required.
• Proficiency in application management ITIL processes and technology service management is necessary.

• Provide thought leadership regarding managed services and build trusted advisor relationships with client leaders.
• Develop business and nurture existing relationships to increase the pipeline for the Managed Services capability.
• Act as Delivery Lead for Applications Management Clients and manage global teams.
• Ensure adherence to service level agreements and operational level agreements established by service delivery.
• Contribute to initiatives that drive continuous improvement and standardization.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.