The ServiceNow Business Process Consultant at IBM Consulting will play a crucial role in providing configuration and maintenance support for software product implementation. This position requires a blend of business and technical expertise, particularly in ServiceNow modules and ITIL processes. The consultant will lead the development of ServiceNow strategies, ensuring alignment with client needs and budget guidelines. This role emphasizes collaboration and innovation to drive meaningful change for clients across various industries.

• Bachelor's degree is required.
• Relevant experience with ServiceNow modules such as ITSM, ITOM, ITAM, and CSM.
• Experience in solution design and effort estimation.
• Knowledge of IT service management and ITIL processes.
• Experience in budget management and client negotiations.

• Lead the development of a ServiceNow strategy based on value versus effort.
• Provide configuration and maintenance support for software product implementation.
• Tailor solutions to meet budget guidelines and negotiate with clients.
• Contribute to solution design through effort estimation and costing.
• Ensure technical proficiency in web technologies such as XML, HTML, and Web Services.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.