The z/OS Technical Support Professional role at IBM involves providing deep technical support for IBM's enterprise clients in z/OS environments. This position requires strong analytical skills and a passion for debugging complex systems. The successful candidate will collaborate with global teams and clients to resolve intricate issues while developing expertise in specific technical areas. This is not a help desk role, but rather a position focused on methodical problem-solving and effective communication under pressure.

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Strong analytical and problem-solving skills with a passion for debugging.
• Experience with at least one programming language such as C, C++, Python, or Java.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and collaboratively in high-pressure situations.

• Investigate client-reported issues and technical questions using tools such as dump reading and system diagnostics.
• Collaborate with global teams and interface directly with clients to drive issues to resolution.
• Participate in off-shift and weekend duty rotations as needed to support clients in global time zones.
• Contribute to product improvement by identifying design deficiencies and recommending enhancements.
• Continuously develop technical expertise in assigned areas of the z/OS system.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.