The ServiceNow Consultant role at IBM involves providing configuration and maintenance support for software product implementation. You will leverage your expertise in ServiceNow modules and ITIL processes to develop effective strategies that align with business objectives. This position emphasizes collaboration with clients to tailor solutions and ensure successful project implementation. As part of a dynamic team, you will lead efforts in solution design and contribute to high-quality outcomes.

• Bachelor's degree is required.
• Proven experience with specific ServiceNow modules, including configuration and maintenance support.
• In-depth understanding of service management and ITIL processes.
• Experience with web technologies such as XML, HTML, and Web Services.
• Proven ability to contribute to solution design through effort estimation and costing.

• Lead the team in developing a ServiceNow strategy based on value vs. effort.
• Contribute to solution design through effort estimation and costing.
• Negotiate with clients to tailor solutions to budget guidelines.
• Provide configuration and maintenance support for software product implementation.
• Ensure alignment with business objectives and adherence to project timelines.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.