The Content Manager Support Engineer role at IBM focuses on providing advanced technical support for the IBM Content Manager software. This position is part of a global team that ensures seamless 24x7 support for customers, emphasizing customer success and satisfaction. The engineer will utilize problem determination skills and collaborate with various teams to resolve complex technical issues. This role offers an opportunity to work with cutting-edge technologies and contribute to the continuous improvement of support processes.

• High School Diploma or GED is required, with a Bachelor's Degree preferred.
• Experience with security solutions and supporting technologies is necessary.
• Proven ability to resolve complex technical issues and collaborate with development teams.
• Strong technical communication skills for effective client interaction.
• Experience working with cross-functional teams to drive product improvements.

• Provide technical support assistance to customers using problem determination skills.
• Communicate action plans to customers or IBM representatives as appropriate.
• Review diagnostic information to assist in isolating problem causes.
• Partner with other support teams to provide seamless problem resolution.
• Recommend and implement improvements to existing technical support tools and processes.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.