The ServiceNow Consultant role at IBM involves providing configuration and maintenance support for software product implementation. You will leverage your expertise in ServiceNow modules and ITIL processes to develop strategies that align with business objectives. This position requires strong technical skills in web technologies and the ability to lead teams in delivering high-quality solutions. The role emphasizes collaboration and innovation to drive meaningful change for clients.

• Bachelor's degree is required.
• Proven experience with specific ServiceNow modules, including configuration and maintenance support.
• In-depth understanding of service management and ITIL processes.
• Experience with web technologies such as XML, HTML, and Web Services.
• Ability to contribute to solution design through effort estimation and costing.

• Lead the team in building a ServiceNow strategy based on value vs. effort.
• Contribute to solution design through effort estimation and costing.
• Tailor solutions to budget guidelines and negotiate with clients.
• Provide configuration and maintenance support for software product implementation.
• Ensure alignment with business objectives and adherence to project timelines.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.