The Technical Support Professional role at IBM focuses on providing specialized services to clients in support of IBM Systems products and Hybrid Cloud Infrastructure Solutions. This entry-level position involves analyzing technical issues, collaborating with teams, and delivering expertise to enhance client environments. The team emphasizes continuous learning and collaboration to tackle complex challenges. The role requires strong analytical skills and effective communication to ensure exceptional client experiences.

• High School Diploma or GED is required.
• Bachelor's degree in Computer Engineering, Computer Science, or Electrical Engineering is preferred.
• Strong analytical and problem-solving skills are essential.
• Excellent English communication skills, both written and verbal, are required.
• Ability to work independently and collaboratively in high-pressure situations is necessary.

• Analyze technical issues using data trends and logs to determine root causes.
• Provide direct client support to understand their technical environment and recommend solutions.
• Implement automation to improve effectiveness and enhance client experiences.
• Collaborate with support and development teams to facilitate issue resolution.
• Deliver expertise and consulting for Premium Support clients.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.