The Staff ServiceNow Systems Analyst at Qualcomm will play a critical role in the modernization of the ServiceNow platform. This position focuses on solution design, functional leadership, and stakeholder engagement, working closely with architects, developers, and offshore partners. The ideal candidate will have extensive platform experience and strong interpersonal skills to influence decisions across business and IT stakeholders. This role is essential for ensuring that the ServiceNow modernization delivers sustained business value.

• 10+ years of ServiceNow platform experience, with depth across ITSM, SPM, APM/EA, IRM, HAM, SPO, Now Assist, and core ServiceNow capabilities.
• 5+ years leading major ServiceNow initiatives, including enterprise-wide or transformational programs.
• Demonstrated experience supporting fresh ServiceNow implementations and/or modernization of legacy ServiceNow environments.
• Strong background in solution design, requirements analysis, and stakeholder facilitation within complex enterprise environments.
• Proven experience working as a core member of a mature ServiceNow platform team.

• Lead requirements discovery, process analysis, and solution design efforts as a core member of the ServiceNow Platform Team.
• Define functional designs that align with platform guardrails, enterprise standards, and long-term architectural direction.
• Act as the primary platform representative in engagements with business stakeholders, guiding them from requirements through solution decisions.
• Facilitate design workshops and working sessions that align business priorities with platform capabilities.
• Contribute to large-scale ServiceNow initiatives, including greenfield implementations and modernization of legacy capabilities.

• Qualcomm offers competitive compensation, annual bonuses, stock programs, comprehensive healthcare coverage, retirement plans, wellness programs, parental leave, flexible work options, and professional development opportunities.