The Customer Support Engineer role at KLA involves hands-on troubleshooting and support of complex semiconductor capital equipment in a cleanroom environment. This position requires working closely with customers to resolve equipment issues and optimize performance, ensuring minimal downtime. The role is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through a flexible portfolio of services. Engineers in this position will engage in real-time problem-solving and technical judgment to address challenges on-site.

• 5+ years of experience supporting semiconductor capital equipment or similarly complex manufacturing equipment
• Proven ability in hands-on troubleshooting of electro-mechanical systems
• Experience working in cleanroom/fab environments is strongly preferred
• Strong understanding of system-level diagnostics
• Ability to work independently under pressure and solve complex, non-routine problems
• Master's Level Degree and related work experience of 3 years or Bachelor's Level Degree and related work experience of 5 years

• Troubleshoot and repair advanced semiconductor equipment at customer sites, including both system-level and board/component-level diagnostics
• Perform root cause analysis on complex electro-mechanical, vacuum, chemical, and process-related issues
• Work hands-on to restore tool performance quickly and safely, minimizing fab downtime
• Evaluate equipment behavior and identify issues that may stem from process conditions
• Make critical decisions in the field, including recommending tool shutdowns for safety or yield protection when needed
• Support installations, upgrades, and modifications of equipment in partnership with installation teams
• Document service activity, recurring issues, and corrective actions to support continuous improvement
• Manage spare parts inventory and support service-related administrative tasks
• Collaborate with engineering teams to share knowledge and improve service strategies
• Provide technical guidance to peers and assist with cross-training as needed

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.