The Technical Support Professional role at IBM focuses on resolving client issues and enhancing the overall client experience. This position is part of the Infrastructure & Technology team, which is dedicated to maintaining the performance and security of IBM's systems. The role involves direct communication with clients to understand their technical needs and provide effective solutions. Continuous collaboration with various teams is essential to drive improvements and ensure client satisfaction.

• High School Diploma or GED is required.
• Experience in analyzing and troubleshooting technical issues.
• Exposure to direct communication with clients to understand their needs.
• Familiarity with creating and reusing knowledge assets.
• Basic understanding of collaboration tools.

• Analyze and troubleshoot billing, account, and technical issues to determine solutions.
• Engage in direct communication with clients to understand their business impact.
• Develop and reuse knowledge assets to promote client self-sufficiency.
• Coordinate and collaborate with Development, Services, and Field teams.
• Drive product quality and usability improvements based on client feedback.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.